Customer Service / Management training courses

At Building Futures in Norwich we offer various Customer Service / Management training courses, as listed below. If you would like more information about any of the courses please feel free to contact us today.

•  OCR Level 2 (NVQ) Certificate in Customer Services
•  OCR Level 3 (NVQ) Diploma in Customer Services ·
•   Level 2/3 Principals of Customer Service

Team leading

•  NVQ Level 2 Certificate in Team Leading
•  Level 2 in Team Leading Principals

Management

•  NVQ Level 3 Certificate in Management
•  Level 3 Principals of Management
•  NVQ Level 5 Diploma in Management
•  SMSTS 5 day and Refresher
•  SSSTS Site Supervisor and Refresher
•  CDM Co-ordinator and Update
•  Controlling Contractors
•  MEWP for Managers
•  PMSTS Plant Management 5 day
•  Temporary Works—Co-ordinator/Awareness/Supervisors/
Managers H&S Awareness/Traffic Management/Marshall

Business Improvement Techniques

•  NVQ Level 2 & 3 Diploma in Business Improvement Techniques